DripMate Support & Help Center
Technical assistance, clinical feedback, and knowledgebase for healthcare professionals worldwide.
For app navigation, notifications, alarms, and calculation inquiries:
[email protected]For drug library monographs, Trissel Y-site rules, and dosing suggestions:
[email protected]For Google Play / App Store in-app billing and institutional licensing:
[email protected]❓ Frequently Asked Questions (FAQ)
1. Does DripMate work completely offline without an internet connection?
Yes, 100% offline. DripMate was architected from the ground up on an Offline-First model specifically for hospital environments like underground radiology vaults, shielded operating rooms, and remote transport ambulances where internet connectivity is frequently unavailable. All 48 drug monographs, 32 Y-Site compatibility rules, vial reconstitutions, and shift monitoring tools function smoothly via your device's local database.
2. Where are patient bed numbers and shift notes saved?
DripMate operates under a strict Zero Patient Identifiers (Zero-PII) design. The app never asks for patient names, national IDs, or diagnoses. Bed markers entered into the Shift Board (e.g., "Room 4 / Bed 2") reside solely inside your phone's local operating system sandbox (SQLite) and are never transmitted to external servers.
3. How do I configure the audio metronome and haptic feedback?
On the calculation screen, tap the speaker icon inside the "Audio Metronome" card to toggle the acoustic drop click. Tap the vibration icon to switch to tactile haptic mode. During night shifts, the vibration-only mode ensures staff can calibrate gravity clamps without disturbing resting patients.
4. How does Tap-to-Calculate rhythm capture work?
While looking at an active gravity drip chamber, tap the designated rhythm pad in cadence with each falling drop. After three consecutive taps, the system calculates the time delta (BPM) to display the real-world drop rate (gtt/min) and equivalent mL/hour flow rate, allowing you to transfer it into the calculator with a single tap.
5. How do I manage or cancel my DripMate Pro subscription?
Subscriptions are processed through your app store account:
• Android: Google Play Store > Profile Icon > Payments & Subscriptions > Subscriptions > DripMate > Cancel Subscription
• iOS: Settings > Apple ID > Subscriptions > DripMate > Cancel Subscription
Upon cancellation, you will continue to enjoy full Pro access until the conclusion of your current billing period.
6. What is the 72-Hour Offline License Grace Period?
To prevent clinical disruptions during critical shifts, if your subscription renewal date occurs while your device is disconnected from hospital Wi-Fi, DripMate automatically grants a 72-hour offline grace period, keeping all Pro features fully unlocked until connectivity resumes.
7. How do I restore purchases on a new phone?
When switching devices, ensure you are signed into the same Google Play or Apple ID account, open DripMate, go to Settings > DripMate Pro, and tap "Restore Purchases".
8. How does the Pediatric Dosing & Suspension Calculator function?
DripMate instantly calculates mg/kg weight-based doses and corresponding mL suspension volumes for Paracetamol (120mg/5mL, 250mg/5mL, 100mg/mL drops, 10mg/mL IV), Ibuprofen, Amoxicillin-Clavulanate (BID 200/28 and 400/57), Ceftriaxone, and custom formulations. It clearly distinguishes PRN antipyretics from scheduled antibiotics, enforces adult safety ceiling maximums, and allows one-tap assignment to the Shift Board as a tracked MAR task.
9. Which features are accessible in the Free tier before subscribing?
The free edition grants full access to standard IV infusion formulas (mL/h, gtt/min, duration, ETA), the acoustic/haptic drop metronome, primary inotropes (Norepinephrine, Epinephrine, Dopamine, Dobutamine), and two high-volume acute sedatives/analgesics: Midazolam and Fentanyl in the Y-site matrix. Healthcare professionals can rigorously test the power of the compatibility engine prior to upgrading. DripMate Pro unlocks all 48 drugs, multi-vial reconstitution, unlimited bed monitoring, and advanced custom protocols.
DripMate's formulas and Y-site compatibility rules are synthesized from authoritative literature (Trissel's Handbook on Injectable Drugs, official SmPC monographs). If your hospital institutional formulary notes a differing concentration or observed physical incompatibility, please alert our clinical team immediately at [email protected].